Category Archives: Crisis Management

Another Social Media Fail – Brought to you (Again) by Malaysia Airlines

It’s a given that 2014 has been a very bad…

Any PR is better than none, right? Wrong.

There’s been some controversy over an event that happened over…

6 Social Media Customer Service Tips for Small Businesses

We’ve all been there.  That moment we become so utterly…

Tips for Preparing Your Organization for a Crisis

Typically, when we think of companies that absolutely should have…